TerritorySync Support
Support for Territory Field on iPhone and iPad and the connected TerritorySync service.
Contact
- Support email: [email protected]
- Typical response time: 1-2 business days
- Territory Field 1.0 requires iOS or iPadOS 17 or later.
Signing in
- TerritorySync accounts are created and approved by an organization administrator. There is no public sign-up.
- Use the exact approved email address. If a password no longer works, use Reset Password from the sign-in screen.
- If your account is inactive or you cannot see an expected assignment, contact your TerritorySync administrator first.
Sync and territory records
- Keep an internet connection available when signing in, loading assignments, or submitting a proposed change.
- Assignments and approved updates appear automatically after the shared backend processes them.
- Original source files may require a separate download before iOS can preview them.
Privacy and account requests
- Read the TerritorySync Privacy Policy.
- To request access, correction, deactivation, or deletion of your managed account data, email support from the address associated with the account.
- Do not include private territory notes or household details in an unencrypted support email unless specifically requested.
Include in a support request
- Device model and iOS or iPadOS version
- Territory Field version and build number
- What happened, what you expected, and the approximate time
- A screenshot with private territory information hidden when possible